Support - Contact Us

Want to ask us something, or need to contact us - Great! We can't wait to hear from you

Now, there's nothing more frustrating than sending an email and wondering if & when it's gonna' be answered...or is it a real person on the other end. Well folks...

It's very simple, we do things a little different here. We do business in the way that we ourselves would like to be treated. And that means, we answer emails as soon as we receive them. Support is available Monday - Friday 10:00 am to 4:00 pm.

Our replies are not automated either, we do read what you have written - and answer as best we can. And here is a picture of Morris, who usually answers your questions, so you can put a face to the person you are emailing!

You can either send an email directly to us at: support@sonix7.com or use the contact form below.

Please, please, please... If you have a email spam filter, make sure that you allow incoming emails from support@sonix7.com. It does happen, that such spam filters block our replies, and this can lead to a lot of frustration, when you think that your emails have not be answered by us.

And did you know that 90% of all technical support questions & problems experienced with your new player can be quickly resolved by reading through the Troubleshooting & Video Tutorials pages. These were written for the previous generation of players, and are still good for ONDA players. For ONDA VX858 see SONIX7 PRO, for the ONDA VX747 see SONIX7 Extreme and for the ONDA VX838 see SONIX7 Lite. And yes, we will update this shortly.

'I have to say as a fellow business woman that I have rarely in this day and age come across a business with such a personal touch and the speed with which you answered took my breath away, we have been heavy machine tool merchants exporting thruout the world for some 30 years and have watched the steady decline of the way customers are treated in this country, so it is a pleasure to do business with you.'

Mrs MP December 2008

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